Community Guidelines
Matcha is built on trust and respect. These guidelines help keep our community safe for everyone. Violations may result in a warning, suspension, or permanent ban.
Real humans only
No bots, no fake profiles, no impersonation. Be yourself.
No nudity or sexually explicit content
Keep profile photos and messages appropriate. Explicit content is not allowed.
No harassment, threats, or abusive behavior
Treat others with respect. Harassment, bullying, threats, or intimidation will result in account action.
No scams, spam, or solicitation
Do not request money, promote external services, or attempt to deceive other users.
No hate speech or discrimination
Content that promotes hatred or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics is prohibited.
18+ only
Matcha is exclusively for adults aged 18 and over. Users must accurately represent their age.
Safety Tips
Online Safety
Meeting new people is exciting, but you should always be cautious when interacting with someone you do not know. These tips can help you stay safe while using Matcha.
- Protect your personal information
Never share your home address, workplace, financial information, or other sensitive details with someone you have not met in person.
- Stay on Matcha until you are comfortable
Keep conversations on the platform while getting to know someone. Moving to external apps too quickly can make it harder for us to help if something goes wrong.
- Be cautious with long-distance or overseas matches
Watch out for users who claim to be traveling or stationed abroad, especially if they ask for financial help or make excuses to avoid meeting.
- Report suspicious behavior immediately
If someone asks for money, sends inappropriate content, or makes you uncomfortable, use the Report feature. Your report is confidential.
- Trust your instincts
If something feels off, it probably is. Do not feel obligated to continue a conversation that makes you uncomfortable.
Meeting In Person
When you decide to meet someone from Matcha in person, take precautions to ensure your safety.
- Meet in public, stay in public
For first meetings, choose a busy public place like a coffee shop or restaurant. Avoid private locations until you know someone well.
- Tell a friend your plans
Share your plans with a trusted friend or family member, including where you are going, who you are meeting, and when you expect to return.
- Control your own transportation
Drive yourself, take a rideshare, or use public transit. Having your own way to leave gives you control over the situation.
- Know your limits with alcohol
Be aware of how alcohol affects your judgment. Never leave your drink unattended.
- Trust your instincts — leave if uncomfortable
If something does not feel right, leave. Your safety is more important than politeness. It is okay to end a date early.
Matcha In-App Safety Features
We have built safety features into Matcha to help protect our community.
Age Verification
During onboarding, we verify that all users are 18 years or older through birthdate validation.
Photo Verification
Our AI-powered image analysis ensures profile photos show real humans and rejects nudity, explicit content, hate symbols, and offensive material.
Profile Moderation
AI-assisted review helps identify and reject profile content that violates our guidelines before it goes live.
Reject, Remove, Block, and Report
You have tools to control your experience on Matcha. Here is what each action does:
Reject
Decline a recommendation. This is private — the other person is not notified.
Remove
End a connection and remove someone from your contacts. This is a social action to manage your connections.
Block
Full safety protection. Blocking prevents the person from appearing in your recommendations, sending you messages, or seeing your profile. You can unblock users in Settings.
Report
Notify Matcha of a policy violation. Reports trigger a review by our moderation team and may result in enforcement action. Your identity is kept confidential.
What Happens When You Report
- 1Your report is received and reviewed by our moderation team.
- 2We investigate the reported account or content for policy violations.
- 3If a violation is confirmed, we may issue a warning, suspend, or permanently ban the account.
- 4Your identity as the reporter is always kept confidential.
Child Safety Standards (CSAE/CSAM)
Matcha has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). We prohibit any content or behavior that sexually exploits, abuses, or endangers minors.
Published Standards
CSAE/CSAM, grooming, sextortion, trafficking, and any sexualized interactions involving minors are strictly prohibited on Matcha. Accounts involved in these behaviors are subject to immediate enforcement action, including permanent removal.
In-App Reporting and Feedback
Users can report concerning profiles, messages, and behavior directly in the app using the Report feature. We review reports promptly and prioritize potential child safety violations.
CSAM Response and Legal Compliance
When we become aware of suspected CSAM, we take appropriate action in line with our policies and applicable law, including content removal, account enforcement, and reporting to regional or national authorities where required.
Resources & Contact
Emergency
If you are in immediate danger, please contact your local emergency services.
Support
For questions, concerns, or to report an issue directly, contact us at support@matchsphere.ai
Legal
Review our Terms of Use and Privacy Policy for more information about how we operate and protect your data.